Confirmation of the reservation: In order to confirm your reservation, we ask you to send us a deposit. Only then the reservation is considered as binding.
By sending the deposit the following cancellation conditions are accepted.
- Cancellation up to 1 month before the arrival day: The entire deposit will be credited for one year for the same length of stay and the same number of people.
- Cancellation less than 1 month to 1 week before the arrival day: 70% of the total amount
- Cancellation in the week before the arrival day: 100% of the total amount
The cancellation has to take place by written explanation and has to be in the hands of the landlord at the latest within the above-mentioned periods before the agreed arrival day.
In case of not occupying the booked room/s for the agreed period without any cancellation the guest is obliged to pay 100% of the total price.
The agreed price is the price for accommodation, food and any other services.
If not all booked beds are occupied or cancelled the percentage refers only to the agreed price for the unoccupied or cancelled beds.
Regulation in case of early departure:
In case of an early departure the guest is obliged to pay the enjoyed days and 100% of the agreed price for the remaining but unused services.
Important:
These cancellation conditions are valid regardless of whether the cancelled rooms are being rebooked for the whole stay or even only part of the stay
Travel-insurance:
We reccommand to our guests to take out travel insurance. In case of a cancellation the insurance takes care of the cancellation costs and the total amount of the deposit is being refunded.
Mandatory information according to the EU-Regulation N. 524/2013 of the European Parliament and of the Council
Platform for online dispute resolution for consumer disputes (ODR) to the European Commission: http://ec.europa.eu/consumers/odr/
Guest Pass
Upon completion of the accommodation contract, the Val Gardena Guest Pass (consequently Guest Pass) will be issued to the guest, which according to the decision of the South Tyrolean regional government No. 732/2022, is valid for the entire duration of their stay as well as from 0:00 on the day of arrival unto 24:00 on the day of departure.
The Guest Pass includes the use of all public transport within the “südtirolmobil” network area as well as additional services, which vary depending on the tourism organization. Detailed information can be found at: suedtirol-guestpass.info
The sole entity carrying the Guest Pass in South Tyrol is the Mobilitätskonsortium, appointed as the unified coordination point in accordance with the abovedecision of the South Tyrolean regional government by the Provincial Association of Tourism Organizations of South Tyrol on November 16, 2022.The details of the additional services associated with the Guest Pass and the conditions of use ofthe Guest Pass are communicated by the third party responsible for issuing and managing the Guest Pass. Detailed information is available at: suedtirol-guestpass.info