Home  > Rooms & rates  > General conditions

General conditions

Carmen included services:

  • Rich buffet breakfast with local products
  • Dinner with menu of choice
  • Theme night like Tyrolean or Gala dinner with candle light
  • Weekly Aperitif Drink
  • Free Internet connection in the rooms and in the public areas
  • Wellness Area “Samblana” with heated indoor pool and hot tub
  • Small Wellness bar with herbal teas
  • Small Fitness room
  • Playroom with Table tennis and table football
  • Private outdoor parking
  • Skiroom with video supervision 
  • Bicycle storage room with video supervision
  • Drying room for mountain boots
  • Bus Ticket Val Gardena Mobil Card
  • Participation on the Val Gardena Active program
    Winter programmSummer program

You pay extra for:

  • Garage
  • Bathrobe rental for our Wellness Area
  • Solarium
  • Drinks in the bar and restaurant
  • Skis and ski-boots rental (Discount with our partner Malsiner Klaus)
  • Ski service 

General Hotel Information:

  • Check-In: From 3 p.m. until 11:30 p.m.
  • Check-Out: Until 10 a.m.
  • Late check-in: On request it is possible to check-in after midnight for a fee of 50,00 Euro.
  • Dinner on arrival day: In the event that you arrive later than 7:00 p.m., please notify us regarding your dinner. The dinner is from 7:00 p.m. until 8:30 p.m.
  • Meals: We don’t give back money for not consume meals
  • Short Stay: Supplementary charge for short stays 10,00 - 30,00 Euro per person and per day
  • Confirmation: The reservation is fixed when you send us a deposit 
  • Pets: Are not allowed on our premises. Thank you for your understanding
  • Credit Card: We Accept VISA, MasterCard and EuroCard. We would like to inform you, that we do not accept business/commercial credit cards (e.g. airline rewards program, etc.).
  • Local tax: We kindly ask you the pay the local tax in cash.
  • Smoke: It is forbidden to smoke in the room and in the public areas