Home  > Info  > For your saefty

For your saefty

„By far“ your safest vacation

Covid-19 has changed our lives in just a few months. Who would have ever thought, that it would come to such a change?

We used the time to work out guidelines and procedures to be able to give you a relaxing, but above all a safe vacation. While coming up with these guidelines, we have work together with the province Bolzano, the hotel operator’s association (HGV) and several experts. We will not allow Corona to spread. Your safety is our highest goal.


The guideline will be renewed constantly and suited at the legal regulations given by the government.


Your personal safety

  • In every entry, as well as in every floor you will find disinfection dispensers. We invite you to use them regularly and after every entry into the hotel.
  • In the whole region, the wearing of a face mask is obligatory in closed common areas. The distance regulation is not valid for people living together and 1st grade families.
  • To shorten the time at the reception, from now on we offer an online check-in.
  • In order to plan your vacation flexibly and without any doubts, we have loosened our cancellation regulations.

Disinfection, Cleaning and safety on the highest level

  • Every part of the hotel is going to be cleaned properly. After the cleaning process, every surface is going to be disinfected.
  • Critical surfaces and hotel parts like the elevator, hand rails, doorknobs, light switches etc. are being constantly cleaned and disinfected.
  • After the departure every room is being cleaned properly, disinfected and sterilized.
  • The laundry like linen, tablecloths, towels, bathrobes etc. are being washed directly in the hotel with a disinfecting detergent.

Our staff

  • Every staff member works with facemasks.
  • All our staff members are going to make continuously a COVID-19 test.
  • Every staff member gets a single room, to minimize the contact with other people.
  • The crew is constantly being informed about new guidelines and is trained properly.

Kitchen, restaurant and service

  • Our generous spaces allow us to guarantee the safety distance between the dining tables. Your will find the breakfast and salad buffet in the usual form, but you have to wear the facemasks. Also, every guest is asked to disinfect the hands and keep the safety distance.
  • As soon as you take seat at your dining table you can take off your mask.
  • We kindly ask for your understanding, that due to the safety distance, we can not take table wishes.
  • Our ventilation system is constantly working to refresh the air in our dining room.
  • After breakfast as well as after the dinner the whole dining room is being cleaned and disinfected.

The wellness and spa area

  • Our indoor pool, as well as our whirlpool will be opened for your use. Please keep also in this area the safety distances.
  • The Sauna, the steam bath and the aroma bath are opened on request. In those areas you have to maintain a safety distance of 2 meters.
  • The Kneipp's water treading basin will be opened for normal usage.
  • Our solarium and the fitness area are open as well. We kindly ask you to register at the reception before your usage.

Hikeing in the Dolomites

  • The cable cars and chairlifts as well as the mountain huts open at the end of may. The guidelines regarding face mask, gloves and safety distance are applying here as well.
  • In case you won’t rest at a mountain hut to have lunch, we offer a lunch package.
  • In closed rooms, in public transport and in places where crowds are possible, faces masks are still obligatory, if you can not keep the safety distance of 1 meter at any time.


    For more information visit the official homepage of Alto Adige. Click here